Privacy Policy

1. Data We Collect

We collect account information (name, email, phone number), payment information (processed by Stripe), form submissions (Leads), and technical data (IP address, cookies, browser info via Clerk).

2. How We Use Data

We use this data to create and manage accounts, process payments, provide and improve our service, and communicate with users.

3. Who We Share Data With

We share data only with service providers needed to run Formhub: Stripe (payments), Clerk (authentication), and Neon (database). We do not sell your data.

4. Data Ownership

You own the form responses (Leads) you collect. Only you can access your Leads. We do not access them except when required for technical support.

5. GDPR Rights

You have the right to access, correct, delete, or export your personal data. You may also object to or restrict processing. Contact us at [email protected] for requests.

6. Data Retention

Account data is kept while your account is active. Form submissions are stored until you delete them or close your account. Some payment/legal records may be retained as required by law.

7. Security

We use encryption and industry best practices to protect your data, but no system is 100% secure.

8. Changes

We may update this Privacy Policy from time to time. We will notify users of major changes.

9. Contact

For privacy questions, contact us at: [email protected].

10. Who We Collect Data From

Form Respondents (People Who Submit a Form) When you submit a form hosted on Formhub, we process the information on behalf of the form owner (our customer). The form owner is the “data controller” responsible for the content and purpose of the form. We only act as a service provider (“data processor”) and do not sell or share your responses. If you wish to access, update, or delete your responses, you should contact the form owner directly. If requested, we will assist the form owner in fulfilling these rights.